TERMS & CONDITIONS

Our guarantee

 
We endeavour to ensure that the goods you order will be dispatched promptly. Our 'no quibbles' guarantee means that if you are not happy with your purchase for any reason, tell us within seven days; please return the unwanted items to us in their original condition (within 30 days). We will give you a full refund for the item(s) but may, at our discretion, make a charge for postage. If there are problems with any items you receive from us we will send you a replacement within seven days or give you a full refund if a replacement is unavailable. This guarantee does not affect your statutory rights.

All fossils supplied by TRIASSICA are guaranteed genuine.

Delivery

 
Goods will be dispatched normally within seven days of placing your order. Please allow five days after ordering for delivery in the UK, seven days in the EU and up to 30 days elsewhere. If your order is delayed beyond this time please contact us immediately.

Lost, Damaged or Incorrectly Supplied Goods

 
We will take all reasonable steps to replace items damaged in transit or those that have been supplied in error. Where this is not possible, a full refund will be made.

If goods are lost or damaged in transit, or have been incorrectly supplied, you should retain them together with all packaging and documents, and notify TRIASSICA immediately. You should do this by letter or email within seven days of receiving the goods. You then have the choice of having a replacement item or a full refund. Please ensure you quote any Customer Order Numbers and include your full name and address in any communications.

Please do not return any damaged or incorrect goods unless asked to do so. We will give you instructions on how, or whether, to return these items.

We recommend that you use a recorded delivery service to ensure that returned goods arrive promptly and undamaged: your postage costs will be refunded.

Cancelling an Order

 
Within the terms of the Consumer Protection (Distance Selling) Regulations 2000, you have a seven working day cancellation period, which begins with the day after the date of delivery of the goods to your address and expires seven working days later. You may cancel by letter, or email; all of the necessary information (name address, indication of items ordered) must be included to ensure we can give you the correct refund. This refund will be made within 30 days of our receipt of your notification of cancellation. Goods should be returned to us on cancellation of the order, in their original undamaged  condition. We recommend that you use a recorded delivery service to ensure that returned goods arrive promptly and undamaged. We will not pay the return postage of a cancelled order. If the goods are not returned to us, we will arrange to collect them, but reserve the right to deduct the cost of collection from your refund.

Legal Issues

 
In the event of a dispute over the description or supply of goods, payment, or ownership, the contract will be deemed to have been made within England and will therefore be subject to the laws of England and Wales.

Managed by

A UK University qualified biologist & Fellow of the Zoological Society:
Mike Holmes BSc,DipBiolSci,CertNatSci,CertContSci,AMRI,AMIBiol,FZS